Donbet Casino Privacy

Donbet Privacy Policy and Data Protection

We are operated by GTW B.V., incorporated in Curaçao under company number 165433, and licensed by the Curaçao Gaming Authority (CGA) under licence OGL/2024/250/0115, issued under the National Ordinance on Offshore Games of Hazard. This licence sets the framework under which we collect, store and process the personal data you share with us when you open an account, a process covered step by step in our registration guide.

At sign-up we collect your name, email address and date of birth. Once you request a withdrawal, or during routine checks, we ask for a valid ID, passport or driving licence together with proof of residence no older than three months. Documents must be in the Latin or Cyrillic alphabet; anything else requires video verification instead. You have 30 days to provide these once we ask for them.

Account Access and Security

Two-factor authentication (2FA) is available on every account, and we recommend enabling it from your account login settings to add a second layer of protection to the personal data we hold on file.

How Long Donbet Keeps Your Data and What Rights You Have

We retain personal data for 5 years and keep anti-money-laundering records, including verification documents and transaction history, for 10 years, as required of a licensed operator under Curaçao law. These retention periods apply whether your account stays active or is later closed.

To prevent duplicate or fraudulent use of our platform, we allow one account per user, IP address, device, family, home address, phone number, payment card, e-wallet and email address, relying on the data gathered at registration and verification to enforce this. Accounts identified as belonging to a Politically Exposed Person (PEP) may be closed, with a 20% administrative fee deducted from any returned deposit.

If you believe your data has been mishandled or you have another concern, you may raise a complaint with our support team within two months of the issue. Any complaint we cannot resolve directly is referred to an independent body or the regulator. All processing of your data, and any dispute about it, is governed by the law of Curaçao, with claims heard before a competent Curaçao court.

Managing Your Privacy and Account Security at Donbet

A few concrete steps keep your data accurate, your account secure and your rights protected:

• Provide your name, email and date of birth accurately at sign-up, as described in our step-by-step registration process.
• Submit your ID, passport or driving licence and proof of residence no older than three months within 30 days of any verification request.
• Use video verification if your documents are not in the Latin or Cyrillic alphabet.
• Activate 2FA from your account login settings for an extra layer of protection.
• Recover lost credentials safely through password reset rather than sharing login details with anyone.
• Check payment methods for how our payment agent, CYGTW LTD of Limassol, Cyprus, and our card processor Wirecard Bank AG handle transaction data.
• Contact support within two months of any issue; unresolved complaints go to an independent body or the regulator.